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Terms and Conditions

Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.

The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.

By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.

Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.

When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy

Authorization to use the site

Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.

You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:

  • Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
  • Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
  • Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
  • Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • Use the site in any way that damages, interferes with or interrupts the availability of the site.
  • Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
  • Reveal your account password to others or allow others to use your account.
  • Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
  • Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
  • Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).

Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.

Reservation of rights

Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.

Information provided to us

You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.

By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.

You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.

Your commitments

You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.

You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.

Disclaimer

THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.

NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.

Liability

AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.

Updates to the terms

Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.

Jurisdiction

These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.

Terms & Conditions of Booking & Treatment

By booking an appointment with Dr Raghda Elghazawy – Aesthetics & Regenerative Medicine, you agree to the following terms and conditions.

1. Consultations

All patients must undergo an appropriate consultation prior to treatment.

A consultation does not create an obligation to proceed. Treatment will only be offered where it is considered clinically appropriate, safe and in the patient’s best interests.

Dr Raghda reserves the right to decline or postpone treatment where appropriate.

2. Medical Disclosure

Patient safety is our priority.

You must provide accurate and complete information regarding your medical history, medications, allergies, previous aesthetic treatments, pregnancy or breastfeeding status, and any relevant changes to your health.

Please inform us of any change in your health or medication before each treatment.

Failure to disclose relevant information may affect your suitability for treatment and your treatment outcome.

3. Booking & Deposits

A deposit may be required to secure your appointment.

Your appointment is not confirmed until the requested deposit has been received.

Deposits are deducted from the final cost of treatment when the appointment proceeds as booked.

Where prescription-only medicines are involved, treatment will only proceed following an appropriate medical assessment and where clinically suitable.

4. Cancellation & Rescheduling Policy

We understand that plans can change.

If you need to cancel or rearrange your appointment, please provide at least 48 hours' notice.

Appointments cancelled or rescheduled with less than 48 hours' notice may result in the deposit being retained.

Failure to attend without notice will result in the deposit being forfeited, and a further deposit may be required before another appointment can be booked.

Exceptional circumstances will always be considered at Dr Raghda's discretion.

5. Late Arrivals

Please arrive on time for your appointment.

If you arrive late, your appointment may need to be shortened, rearranged or cancelled to avoid delaying other patients.

Where there is insufficient time to safely carry out the planned treatment, the appointment will not proceed and the deposit may be retained.

6. Treatment Suitability & Results

Aesthetic medicine is individual, and results vary between patients.

No specific result, duration of effect or outcome can be guaranteed.

Recommendations are based on clinical assessment, anatomy, medical history and your individual treatment goals.

Further treatment may occasionally be required to achieve or maintain the desired result and may incur an additional charge.

7. Complications & Aftercare

All medical and aesthetic procedures carry potential risks and side effects. These will be discussed with you as part of the consent process.

You are expected to follow the aftercare advice provided.

If you experience an unexpected reaction or have concerns following treatment, please contact the clinic promptly so that you can be appropriately assessed and advised.

Where urgent medical attention is required, you should seek appropriate emergency medical care.

8. Refund Policy

Fees are charged for the professional service, clinical assessment and treatment provided rather than for a guaranteed cosmetic outcome.

Once a treatment has been administered or a product has been opened specifically for your treatment, refunds cannot normally be provided simply because you change your mind or are dissatisfied with the aesthetic result.

This does not affect your statutory rights where services have not been provided with reasonable care and skill.

Any concerns regarding your treatment will be assessed individually and managed appropriately.

9. Children & Accompanying Persons

For safety, privacy and infection-control reasons, please avoid bringing children to treatment appointments wherever possible.

Treatment rooms are clinical environments and may contain needles, medicines and medical equipment.

If you need to bring another person with you, please let us know in advance.

10. Professional Boundaries

As a doctor-led clinic, all treatments are provided following professional medical standards.

Treatment may be declined where it is considered unsafe, inappropriate, unlikely to benefit the patient, or where expectations cannot reasonably be met.

Abusive, threatening, discriminatory or inappropriate behaviour towards staff or others will not be tolerated and may result in treatment being declined and future appointments being cancelled.

11. Photography & Confidentiality

Clinical photographs may be taken where appropriate for your confidential medical record and to document treatment planning and outcomes.

Your medical information and clinical records will be handled confidentially and in accordance with applicable data-protection requirements.

Clinical photographs will not be used for social media, advertising, educational material or other promotional purposes without separate consent.

You may decline consent for promotional use of your photographs without affecting your treatment.

12. Pricing

Current treatment prices will be provided before treatment.

Prices may change from time to time, but you will be informed of the applicable cost before proceeding.

Treatment plans and package prices are specific to the individual patient and cannot normally be transferred to another person unless agreed in advance.

Any additional treatment recommended following review will be discussed, including any applicable cost, before proceeding.




By booking an appointment, you confirm that you have read and understood these Terms & Conditions.

These terms do not affect your statutory rights.